Satisfied Customers Don’t Cut It For Us
Our Delivery Process
How We Do Business
I would like to take this opportunity to compliment your company, and more specifically, Bill Cook. We did quite a bit of research when making a decision on purchasing our shed and it was Classic Buildings that came out on top for both quality and the customer service we expected. Bill Cook did not disappoint! He was with us throughout the entire project and was always on top of the project. I initially told Bill when we “signed on the dotted line” that I wanted to tell him what I wanted and have him “make it happen” without any headaches for me. Well, that is just what he delivered! Bill kept us informed with weekly updates (and more frequent when needed) and was on top of the next step of the project which kept things going along! Bill was on site at each step of the project. When issues arose relative to permits and inspections, Bill handled them promptly. The shed that we now have, is exactly what we wanted and the quality and craftsmanship of the finished product is just what we expected! Thanks to you, your company and Bill Cook for a job well done!
Tim Buehne, 12′ x 24′ Lofted Garden Barn
I couldn’t have been more pleased with everything! I know it took a long time from mine and my husband’s initial conversation with you to get to this point, but sometimes life takes us down a road we hadn’t intended. I never would have expected to be widowed at this time in my life and having to handle things that Don normally did, but it’s ok. I truly believe that God has lead me to good honest people to do the things I’ve needed to get done. As bad as we think the world has become, there’s still a lot of good people out there. . .you and the people you have working with you included!
I’ve been in sales all of my career and there are specific things I can point out that tells me that your business is run professionally, ethically and just doing what’s best for the customer. And, having held the position of Sales & Marketing Director for more than 20 years I can tell you that this type of business starts at the top. . .employees generally follow the direction of their leader. I’m certain that this has been the example you have set for all working with you. But here are a few other points to note as well:
> From mine and Don’s initial conversation with you and throughout his illness and decline, you continued with “consistent” follow-up (even when I didn’t have time to respond), and when we did speak and I explained what was going on you still showed a genuine concern/compassion for what we were going through.
>My career is pretty demanding, many times with long hours and weekends. When you add in caregiver responsibilities as well I truly felt as if my life was out of control and I never felt caught up. Many of the contractors that I was trying to work with would continue to leave voice mail messages (even though they had been asked to email me), and, needless to say, most of the time those calls didn’t get returned. When I was able to finally sit down in the evening the last thing I wanted to do was be on the phone with someone. You, Carolyn, Bob. . .all honored my request and I thank you for that!
>After finally being able to schedule a visit from one of your sales people (I apologize, but I don’t remember his name now), he accommodated my after work schedule and didn’t make me feel as if he was rushing to leave. He spent time with me, was empathetic with my situation, was a great sales person without being overbearing and basically just a kind soul! I know that he’s no longer with you, but even though that may not have been the job for him, I want you to know that he appeared to be a very good, caring person.
>When I was finally able to come out to your business and try to meet with Bob some might have thought that it wasn’t meant to be. I didn’t have a clue where I was going to and map quest had given me wrong directions, so I ended up somewhere up north in pouring down rain! I called the office and spoke with Carolyn and she gave me perfect directions to get there. When I finally arrived Bob was extremely busy with people, but he made a point of letting me know that he’d be with me as soon as possible. That took longer than he had expected and I had another appointment across town that I needed to leave for. Not wanting to interrupt Bob’s sales process, I left without saying a word. The BBQ & Music were worth coming out for though! When Bob finished with his customer he immediately called my cell and left a message apologizing for not being able to get to me. Most sales people would have hesitated calling me. . .thinking I was upset, but he didn’t. In fact, the next few days my schedule was completely out of control and I didn’t immediately get back with Bob. But he kept reaching out to me. . .consistent follow-up. . .what I’ve always told my sales people is the most important key to their success. . .that and a genuine concern for the client. . .BOTH of which I continued to feel was the case from anyone I dealt with in your company!
>After finally connecting and selecting a building, Bob, too, came out to look at where I wanted the building to set. Once again, my schedule was accommodated. In a world of business where you’re generally given a 4 hour minimum time frame, I can’t tell you how much this is appreciated.
>If there’s anything that I can remotely suggest for improvement, it would have been when I called Bob to see if he knew if we were getting closer to a delivery date since I was trying to coordinate my schedule. He sounded a bit curt over the phone which I’m sure was him having a typical busy day, but it did come across the phone. He was also very quick to tell me to call the number on the back of the brochure and that came across as if he were done with me. . .he’d made the sale and had moved on. Now if I’d read everything in the brochure (we both know that most don’t do this) I would have known this, but, never the less, it would have been a softer, kinder approach to have said “I’m happy to check and give you a call back, or if you’d like to give them a call yourself it might be quicker to schedule a delivery time.” Again, I’m sure he didn’t mean to come across like he did, but his tone surprised me that day.
>When I called and spoke with Dale my faith was restored again. In a society of where customer service falls by the wayside most of the time, this is something I notice with anyone I deal with. He set up a delivery time and then later confirmed the date again.
>The day of delivery was extremely impressive! They were here when they said they would be. In fact, when they thought they were going to be a few minutes late they called to let me know where they were. They could have been four hours late at this point and it honestly wouldn’t have mattered to me because he called to let me know what was happening.
>I was also impressed with the detail of set up of the building. The measuring to make sure that it complied with city code and also to where when I looked at it that I wouldn’t always see it setting just a little lopsided. I’m not sure if the young woman with him that day was a wife, girlfriend or just coworker, but she too was very kind. And to have brought homemade chocolate chip cookies was that special touch that I always train my sales people to do. It’s the little things that don’t cost a lot that will make or break a person’s business.
I initially chose your business for two reasons. . .mine and Don’s initial conversation with you and also the fact that the buildings were Amish made. Something that I haven’t mentioned throughout my dealings with your business is that I have a deep respect and admiration for the Amish. I grew up with a Mennonite family throughout junior high and high school that probably helped to lay the foundation for my later intrigue with the Amish community. They had such high principles and were hard workers. . .people who were genuine and honest. In later years I was introduced to the author Beverly Lewis and began reading her books about the Amish. That expanded to Wanda Brunstetter and many others. When my life has sometimes seemed so out of control I use to joke with my husband and say that I was going to run away and become Amish. He would laugh and tell me that I could never make it in that life because I love all too much many of the comforts of the modern world, but if I had been reared in the Amish community I don’t believe I would have ever left. The strong sense of faith and family, being able to forgive when society can be so cruel and just truly living a simple life really is appealing. I’m hoping to plan a vacation to Lancaster County sometime next year and plan on experiencing a bit of this lifestyle for a couple of weeks. . .a time of renewal as I learn to adapt to my new life.
This all probably more than you wanted to hear from me, but I wanted you to know how much I’ve appreciated all of you. I’ve given your name and number to many people. I’m not sure if they’re serious or not about a building, but most of these people are like me. . .they prefer to buy from people who have been referred.
Next spring I hope to visit you again. I’m interested in some of the outdoor furniture you offer. So, bottom line. . .you’ve made a life long customer out of me! Thank you for everything! This experience couldn’t have been better!
Your follow up is extremely impressive. You, your foreman Andy and crew did an awesome job and very personable. They were very efficient and communicated with me professionally but down to earth. Salesman Bill is an asset. I have been in construction for 25+ years. I had in mind what I wanted and it was all about quality. In my search I opted to just build it myself with products of choice. Not that I wanted to build it myself but could have. I was driving down Hwy 70 and saw your store. I pulled up, walked in a few of the buildings and thought “now this is it”. A quality building with the right products. Fitting that is your company’s name.I commend you and your employees for quality product and workmanship. Customer Service is off the charts, cookies were a great added touch and this email is above and beyond.
Kudos and Thank You,
Thanks so much for the email. We absolutely love our building and I can’t say enough about the craftsmanship and customer experience.
When I approached Rich Elder and told him I needed this building in little more than a week he didn’t turn me away. Instead, he worked as hard as he could to see if it was a possibility to give my son the clubhouse of his dreams for his 11th birthday. You delivered a product that was beautiful, matched our home, and was constructed even better than I had hoped. The gentleman who delivered the building was incredibly professional, polite and calm. He had little more than a few inches on each side of the fence to get this building into our yard and did it without breaking a sweat. I was very impressed. (Oh, and the cookies were a lovely touch!)
My son came home to the birthday present of his dreams and we can’t get him out of the building. He sleeps in there every night and is the happiest kid you’ve ever seen. Thank you to everyone at Classic Buildings who worked so hard to make a special memory for my child and my family!
Our experience and expectations with Classic Buildings was great. From our first meeting with Mark Nast at Washington, MO, who was very helpful and informative, to the end at the building site with David Shoults. The quality and workmanship are top of the line. The five Amish workers with David were amazing to watch. David was great to work with and very professional. I communicated with Andy Wolf on some of the building specifications, we had some plumbing issues, that he was very helpful with.
All in all, this was a great experience. Thanks for a great job.
Ray & Janice Gober
Good Morning to you! Hope you and your family are all doing well.
My husband and I purchased “The Barn” 10 x 12 from your Kansas City dealer on 40 Highway last week. It arrived and to say the least, my husband was VERY IMPRESSED by the whole sales and delivery process. He is NOT a person to be impressed by any means. So it is a big deal. I was at work so I did not see the barn being delivered.
My husband, Nathan was telling me about the delivery and said he had a surprise in our kitchen. I was intrigued. The plate of fresh home-made cookies was a very thoughtful gift. In this day and age of technology, it is SO NICE to have such a “Personal Touch” to a sale. It means a lot to my husband and me. Believe me, we will send referrals your way every chance we get.
I do not know how to e-mail a link to the Facebook page. But we love the cookies made by Abigail and would like the recipe.
Thank you to your ENTIRE staff and family.
P.S. Please send our THANK YOU to the entire staff and family to a job well done.
I thought I would take a little time this evening to assemble a testimonial about our new garden shed. If you think there’s anything here that is worthy, please feel free to pass it along to the appropriate person at Classic Buildings in Linn.
Just wanted to say thanks for being able to work with you and your company on getting this cute little house delivered. I had no clue about the mule. Had I known that, we could have had it delivered sooner, due to a huge truck not having to come into my yard. I had no clue as to what a mule was or how it worked. Thank you for the nice plate of cookies, too. What a nice gesture! No company EVER did anything like that before! I was quite taken back!
Everyone that has seen the house, so far, all want to know if they can come and play and have a tea party at Mimi’s house! Too funny as the people that are saying something are all in the late 50’s!! I know my little grand baby and Mimi will have lots of fun in that house!
Well this is just another example of how awesome this company is to do business with. Not your typical company that sells you something and then you never hear from them again, I truly am overwhelmed by how blessed my family has been in our interactions with everyone at Classic Buildings!
See the video: http://www.youtube.com/watch?v=fddIZXiauyE
We shopped around for a storage building. We found some cheaper, but none any better. The dealer in Joplin was courteous and very professional. The building was not only delivered on time, but built unbelievably well. It will last longer than I do, with no maintenance!! Stop shopping and just buy Classic!
Wonderful is not sufficient to let you folks know how happy we are with our new shed, the young man that installed it was the most gracious person we have met in a looooong time. My husband parked our car so I could watch him put it in and I would never have believed the short time and perfect job he did if I had not watched him from start to finish. When we tell others about it they give us a strange look as it they don’t believe our story.
Thanks so much for our whole excellent experience with you folks.
I would be very happy to have the recipe to make cookies for my son that we almost lost in all night surgery the day we first had the shed move scheduled.
Thanks again for you folks and the wonderful service.
Vera and Richard Schnieders, Jefferson City
I just had to drop a note about my experience with your company. It is so refreshing to deal with a company that takes pride in its work and its reputation and isn’t out to screw anyone over. Just make an honest buck for a good honest product. My wife and I were extremely pleased with the purchase of our barn a few years ago at the home show. Two years ago, we were hit by the Good Friday F4 tornado in Bridgeton, MO. The tornado moved our shed about 6′ out of place and the only damage was one section of the back wall that was hit by a metal swimming pool. Your guys came out and on their own, replaced the whole back wall for no extra charge and painted it and then put the shed back into place. Almost exactly a year later to the date, we were hit by golf ball size hail and again, the shed held up great with just a few dents in the roof. Insurance gave us some money to replace the roof and we were trying to decide if we just wanted to fix the dented area, replace the roof or just leave it alone. Once again, Dale has exceeded our expectations on customer service and we are scheduling you to come out to replace the roof. I would recommend anyone looking into a shed/barn to really consider your product. Way to go guys!
I plan to spend the day moving things from my crowded garage to that fine new shed which will also serve as a playhouse for my 3 grandchildren (pictured). You are a “stand up guy” and it does my heart good to deal with a company and an individual who really stands behind their product and back up that promise with action and not just give lip service as so many others do. Watch close because the quality of this shed and my cheerleading will eventually get you other customers in the KC market. The quality of your display sheds on your sales lot when compared to other local companies influenced me greatly to buy from Classic Buildings. The personal service I received from John and the excellent follow up provided by Carolyn Miller in his absence cinched the deal. My hat is off to all the personnel I have met at your company.
Here is a photo of my new building. I’m not a big facebooker so I just thought I would send it to you. Great product and service. I work with many businesses and owners and must say you run a great operation.
Again thank you for a great experience.
I just purchased a building from your company and I had to contact you about the service I received.
I was assisted by Derl Warren and I have to say it was the best customer experience I have had with any business. From the first contact I had with your company I knew you did business differently than most companies these days. Derl helped assess my needs and went well out of his way to make sure that the experience I had was incredible and efficient. I have never been so pleased with a purchase, ever! Typically after a large purchase there is a moment of remorse or concern that you made the right decision. After working with Derl I knew from the beginning I was making the right decision and the best possible purchase I could.
I am not sure if you have any internal recognition for your employees, but Derl is certainly worthy of some recognition. I have already shared with all my friends the incredible experience I had and will continue to tell anyone that will listen if they want a building the only place to go is to see Derl.
Again thank you for maintaining such a wonderful business environment that allows employees like Derl to do the amazing job they do!
First I’d like to say thanks for the cookies!
The shed is for storage but more importantly it is for my son who is almost 3 and needing a cool multi-level fort to play inside (we can’t build a tree house where we live). It is not finished but here is the framework. So far, he loves it and all the neighbors are jealous. I am very quick to hand out your information. However, I’ll pass out more of your business cards for cookies
Ed, Carrie and Eli Schlueter (another baby next week)
My wife Paula and I recently purchased a Classic Building Country Barn. We had erected on our lot at Woodland Lakes just south of Sullivan Missouri. Our plan is to use the building as a year round camping cabin. We want to relay to you the pleasant experience we have had dealing with Classic Buildings.
Scott Murphy was extremely helpful and accommodating. Scott took time on a Sunday morning and drove to Sullivan to make sure that we had the stakes properly located on our lot and ensure that the grade was workable. He recommended an individual to do the leveling and provide rock foundation for the cabin; that work was done very well. Scott has been upfront and forthright in all our dealings.
We can’t say enough about Andy and Chris the two young men who built the cabin. Scott explained that it would be a two day build. I was expecting that a good portion of the walls etc. would have been prefabricated at your shop. I was very surprised to see that the roof trusses were the only things preassembled.
Andy and Chris were well organized, worked well together and wasted no time during the build. In fact, they skipped lunch the second day in an effort to attempt to finish on time.
Of real importance was the focus on customer satisfaction. I made a last minute request to add tar paper on the roof, and Andy replied, “No problem”. Whenever I had a question, Andy explained it without hesitation.
I am extremely satisfied with the overall quality of the building. The wood was straight and of good quality. No corners were cut to safe time or money. The windows and door appear to be good quality units. Overall, we find the quality of the building to excellent and would not hesitate to recommend Classic Buildings to our friends and family.
Please let your team know that they have a very satisfied customer. We look forward to enjoying our new cabin for many years to com.
I recently became the owner of a 12X16 storage shed from Classic Buildings and couldn’t be more pleased with the process to purchase the shed and product itself. From “Go to Whoa” the sales person, staff at Classic Buildings and delivery folks were knowledgeable, personable and professional. I also did research and comparison-shopped at local shed dealers and by far the Classic Buildings product stood above the rest (value for the dollar). Combine a great product with professional, courteous staff and you have a very pleased customer!
My Classic Building was delivered today and I could not be happier! Nick, the delivery guy was excellent from his personality to his expertise. My building was delivered on time and the driver was very, very pleasant.
Nick was outstanding, he joked with my Grandkids and explained the process step by step. They watched the entire process from arrival to the final touches and were amazed. I was amazed at the talent Nick showed in every way; the best word to describe him and his work is “outstanding”!
My entire experience with Classic Buildings was exceptional; I will recommend them to anybody.
We love our new Classic Building and were using it shortly after Nick had it all set up. The cookies were delicious and a super special treat.
Thank You Classic Buildings,
In a word…. “WOW”?I contacted Classic Buildings through an ad on Craigslist for a gently used horse/run-in shed. From the first contact through delivery of my building yesterday, the folks at Classic Buildings were absolutely fantastic. They were professional, courteous, highly responsive,extremely accommodating, and just plain “nice.” It was obvious they wanted to sell me the shed and they were going to make sure that I knew exactly what I was buying and that I was completely satisfied with my purchase. It was also clear that it didn’t matter to them that I was buying a small used shed and not a brand new, custom building. Once the purchase was complete, the shed was delivered and the delivery receipt was signed, the driver handed me a plate full of freshly baked chocolate chip cookies just to say “thank you.” I’m not sure when… if ever… I’ve experienced customer service quite like that. Oh, and the shed? It’s even nicer than I expected. A great product at a great price with great customer service. On a scale of 1-10, these guys are off the chart.
Thank you, Classic Buildings!
Betsy Woodruff (Columbia, MO)
Dear Kenneth and the Whole Crew at Classic Buildings,
WOW! What a wonderful and surprising course of events! I can’t believe I won such a beautiful (and classy) shed. This whole experience has been almost unreal. I was in the market for a shed, so I signed up as a lark, never thinking it would be possible to win. It is still almost too hard to believe.
Working with you, Kenneth, was wonderful. You were so helpful getting the shed to be just what we wanted. And it turned out to be just that. It is made so well and is so sturdy, besides being so pretty. (Is that okay to say about a shed?) Your company produces such a quality storage building! You can tell that quality went into it because quality just shines through it. Even the delivery was a class act. All of you do a great job. You have a good crew working for you.
Thank you so very much for the fantastic shed and the marvelous experience. I will highly recommend you to everyone who is looking for a new shed.
We just had our 12 X 28 Garage delivered yesterday. We must tell you how pleased we are with our purchase and Classic Buildings. The quality of materials used and their application were as good or better on the delivered product as was used on the display which is what sold me on your product when we purchased.
We made our purchase from Mark at the St. Charles Sales Lot, who was very helpful in explaining the product, as was Dale at the plant who walked us through the final details before construction to arranging delivery…. we had a good experience.
Your Installer, Josh, is a very pleasant and efficient worker and your method of delivery and setup is state of the art. The delivery and setup of the building was a real ‘production’ which I filmed a good part of, plus some still pictures. Josh made things look so easy. Then as a finale here comes Josh with the completely unexpected, (Classic Touch)
Thank you very much MS. Abigail, for the Classic touch, it took us totally by surprise. Was not expecting it, but it was very good and we are grateful.
The best to you, your family and your business venture.
Ralph W. & Emma VanGennip, St. Charles Missouri
Dear Mr. Miller,
We’ve looked at buildings off and on for years, from a number of different companies, and we usually pick them apart. We’ve always walked away thinking “I’d rather just build my own than buy one where cutting corners were so obvious”. And we did. We just went ahead and built 2 of our own. I viewed some of your sheds in Southwest Missouri and was extremely impressed in the quality. Everything from the quality of the paint, hardware, studs being where they should be, it was what I expected. When mine showed up (I had not seen one with the red paint) I was amazed. This is the first time I looked at a shed and realized that I couldn’t build one of that quality for what we spent on it. Since it showed up, we’ve built a roughly 6×8 ramp on the front (built just like the ones I’ve seen outside your buildings), run electrical through the whole thing, and installed lighting.
Kenneth, I could not be more impressed with my new shed. From my experience so far you run a top notch company. From your sales staff to the installers it was my pleasure to do business with you. I would recommend that anyone in the Champaign/Urbana IL that needs a building to get it from your company. You should know that one of the most amazing parts of this entire build was what your installer told me before they left. That was that this was there very first on-site build. If he had not told me that I would have thought those 2 guys had been doing this for a very long time.
I plan to get the word out as much as I can. If you have any folks from my area that would like to see a shed they can make arrangements to see mine. No need to travel… It will look much better this Summer after I have the time to landscape around it.
You have little to no competition in this area. Here is the website of your competitor. I could not do business with this individual, even though I tried. Just so you know I saved over a Thousand Dollars by choosing your product over the above for the exact same product.
I have attached the pictures of my shed and you can feel free to post them on Facebook. If you chop of the part about the competitor you can post my comments as well.
Thanks again for the great job and the excellent product. I didn’t send in the comment cards because everyone exceeded my highest expectations.
Mark Barnard, Champaign IL
In response to your request for feedback on my purchase of one of your buildings. I am very pleased. No, really, I am very pleased. I love this building. The color is not my first choice but I’ll take care of that this spring. The building is great. I love this building. The loft is such a useful addition. I didn’t know how much I would like having that in the building. The ramp for my yard tractor…very nice and solidly built, just like the building. I love this building. I’ve hung shelves and racks already and have been able to move items from inside my basement to this building. More room in the house makes Mama happy. Happy wife, happy life.
As for the devices used to deliver, move and set up the building…you guys ought to charge for allowing the customer to watch. That was one sweet operation. Aside from removing some wood shielding and clamping the wheels to the underside of the shed, the whole thing could have been done while sitting in a recliner. The young man who handled that part said he enjoyed it so much he’d do the job for nothing (just kidding). He was very well mannered and quite the expert in what he did. He moved the building from the street over 100 yards to the back of my lot, placed it exactly where I wanted it, leveled it, handed me the keys and never broke a sweat. And as advertised, your little moving device did no damage to my yard.
Everyone involved in my purchase of one of your buildings from your company was first class and I thank you. It is rare today to find one or maybe two people at a company who are really professional in the performance of their jobs. I ran into three at your company. A first rate product and first rate people. You can only succeed with that combination. Thank you for all you did and for my new building. I love my building.
Vince Valesano, Wood River IL
Thanks for everything and it was great to meet you and your wife.
I put you through allot of questions and weekends phone calls/meetings.
You’re an excellent no pressure Sales Rep for a great company. Dale, I appreciate the Customer Service and patience you also gave me through this process. You both helped us get exactly what we wanted and I had a great experience in the process.
The Driver Owen, had a difficult pull in but made it look easy. He is an excellent driver who respected (no damage) to mine and my neighbors land.
He and his escort both provided excellent customer service.
Classic Buildings continues to build a great reputation for quality and great customer service.
My new man house is on a busy highway and everyone will know where I bought it! Please forward this email to your owner.
Curtis Norman, Millstadt IL
I wanted to take a few minutes first of all to tell you how happy I am with the building I purchased from your company this past summer. Before we purchased it, it served as a great use to our church when you allowed us to borrow it for three months to store supplies and people’s belongings after the May 22nd tornado. My wife and I had been looking for a storage building for our backyard and were probably going to buy a kit and try to build our own to save money. However, after your unbelievably generous gift we decided to pay more and buy one of the buildings off of our church lot.
I was impressed when the four buildings showed up. We didn’t call and ask for them. Instead, you saw a need in your community and addressed it before we even knew to ask. What an incredible blessing. It didn’t take us long to fill those four buildings up. I called you and thanked you for your gift, and let you know they were all full and how much we appreciated them and four more showed up. Our whole church body was blown away.
Thank you again for the use of the 8 buildings you put on our property. I’m telling everyone I come into contact with about your generosity and the fact that you went above and beyond every time we turned around. If there is ever anything we can do as a church to help you, please don’t hesitate to let us know. In the meantime, I’m praying for God to bless you and your business beyond your wildest dreams.
Because He Lives,
Greg Spink – Senior Pastor Mt Hope Church of Christ
We have and will continue to recommend your company to anyone and everyone we can think of that may need a building. We simply cannot say enough good things about what a great addition to our property our cabin has become. We had an outstanding experience from the moment we walked in the door of your company and it continues each time we use our building.
Thanks so much to you and your great crew!!
Pat Chollet, St. Louis MO
I just wanted to let you know how happy we are with the outcome of our shed. It looks great out in the yard. The colors are a very close match to our home. I’ve had nothing but positive remarks from my neighbors. The quality of construction is above and beyond of your competitors. We looked around before settling on classic buildings. For the high quality for the price, we just could not go wrong on selecting your product. The wait was well worth it!
The two men that you sent did an exceptional job. Both were very polite and extremely hard workers. My neighbors could not believe the amount of work they got done in the short amount of time. I will highly recommend this company to everyone in the future.
Thank you for a job well done!!
Rick Kuntz, OFallon MO
Dear Classic Builders,
I just wanted to thank your company and the two gentleman that came out to our place to install our Barn Shed.
They both worked so hard and completed the installation in one day!!
My husband and I have worked with many contractors and have never experienced as good of service as your company.
PS Thanks for the cookies they were wonderful!!
Dear Mr. Kenneth Miller:
On December thirteenth I took delivery of Building ID # 3634. The building is very well made. My neighbors think it is very attractive. I think it is very appealing.
Allow me to congratulate you on your employees. The day was cold with a brisk wind. The weather did not deter Ivan and Jason. Additionally, the space allocated for the shed was very limited. The shed had only an inch on two sides. The top of the shed had only a fraction of an inch clearance. Ivan placed the shed just where I wanted it. When admirers of the shed ask, “How did they get the shed in place?’ I reply, “They refuse to accept defeat!”
With the foregoing there was some minor damage to the shed With repairs to be made, I requested another window to be put in the shed at that time. Dale called and informed me that the repairs and the window I had requested would not require an additional compensation.
Again, excellent workmanship, with direct attention to the task at hand was completed Daniel Beachy.
Once more accept my complements on your selection of an excellent employee organization. I am very pleased with the Classic Building Shed.
David L. Cunningham
Just a short note to let you know how pleased I am. First of all, when we placed the order Scott Murphy was very helpful and made it a point to provide information of all possible options.
Dale (never remembered his last name) followed through with updating me on the time line. That was most helpful as I had to tear down the old shed and store the contents while the new shed arrived.
The crew that responded to build the shed was most professional in every aspect. They were respectful, courteous and completed the build quickly and effectually.
The cookies put you guys over the top. Never had anything that. Good cookies and a new tool shed all in one day.
Since the shed was built I have installed windows, shutters, shelves and have moved all the yard tools in. I’m a happy guy.
I think you should know that I was absolutely satisfied with their work and mostly their attitude. Both were extremely friendly, answered my questions and got right to work. Over the 3-4 hours that they spent putting this thing together, they never slowed down. It was just constant work, no breaks and just constantly on the go. I thought it would be an all day job but it wasn’t.
As an employer, I’m sure that you wonder sometimes how the guys do on a job when the bosses are not around. You have no fears with these two and they seem to work well together. Hardly any speaking and it just seemed like they both knew their jobs well that they didn’t have to speak. It just went together well. If I had a business like yours, I would be extremely glad to have these two on my team.
I”m sorry that I did not get their names. They told me but I forgot those right away. I’m sure you have records and know who they are. I could not have been happier with your staff.
Thanks, Gaylord R. Daleen
It’s been a pleasure doing business with you. Here’s a picture of me in front of the cabin after your team handed me the keys yesterday afternoon. I didn’t have time to closely inspect it, but the professionalism of your work crew was amazing. We had neighbors and other building crews stopping in to comment on how fast work was progressing and about how good everything looks.
I’ll send more pictures when we get the trim painted and landscaping done later this spring. Also, Special thanks to Duane for helping me get the piers dug and poured Monday. I had the gas-powered hole digger and bags of cement, but didn’t think the temperature would warm up enough to pour. It got to about 35 degrees and we worked quickly to get the cement in the holes. When you say customer satisfaction is your #1 goal you really mean it. I guarantee I’ll recommend you to everyone I meet that is interested in shed/garage/cabin construction!
Mark and Linda Surmeier
Let me stop for a moment to commend your driver/serviceman Owen. He did an excellent job, was as courteous as can be, and my compliments could never say what an impression he made on me and my son.
It has been my pleasure to have been associated with you, personally, and with the company you so well represent. I will not hesitate to recommend you to all my friends, family and those who comment to me about the work you’ve done. Many lined my little street while the building was being installed and were eager to share their compliments.
Thank you so much, Terry!
I just finished putting in the replacement lock you kindly sent at no charge. As I was doing so, it gave me time to reflect on my experiences with your company.
From your help in selecting the right building for our needs, being so accommodating when we changed the color of the building, delivery and set up, and now replacing the lock, all aspects of our treatment have been rust class. I appreciate being treated as if I were your only customer, allowing as much time as needed to reach a decision.
We are so pleased with our purchase. Thank you.
Russell J. Murray – Holts Summit, Missouri
A hearty thanks for the excellent work done in building my 16 X 20 foot barn and attached porch. Many changes were made (thanks for you and your associates patience) and you gave me a custom built barn that not only looks good but gives me great workshop and storage areas that I’ve needed for a long time. Many people have looked at it and were similarly impressed.
The work crew performed excellent workmanship during one of the hottest periods in May. They showed no letup in getting the job done in a timely and efficient manner. I thank them all for their professionalism.
Steve Durst – Ballwin MO
After thoroughly researching our options, my wife & I decided to work with Classic Buildings for the purchase of our 12×16 country barn style shed. We must say that from the day my wife & I met Carolyn, we have been tremendously impressed with the knowledge & level of service of your company.
Thank you for your patience and attention to our many questions (Dale & Merle), and for cheerfully working with us through some unusual circumstances. A special thanks to Ivan for the skilled “mule” maneuvering through some tight spaces of our extremely landscaped yard.
I’ll be sure and spread the word about how professional the process was handled and done to our great satisfaction. You guys all did a great job and I wanted to make sure you know just how much my wife and I appreciate it!
Thank you very much,
Mike & Dawn Munaco
Great company to deal with and all employees have exceptional knowledge of products and how to treat customers.
Larry Hesskamp – Warrenton MO
The whole experience of this purchase has been very good. From your Sales Representative, to the confirming call about the order, the delivery set up and then delivery. The building was delivered a week ahead of schedule which helped me as I was going on vacation.
The quality of workmanship was exactly as promised. Is is a very nice addition to my property.
Then there was the delivery itself. Joe, your driver, is an extremely nice young man. He handled the building with utmost care, positioned it on a pad exactly as needed and made me feel as if I’d known him all his life.
Again, THANK YOU for a very pleasant business transaction.
Larry Hutchinson – Granite City, IL
Thank you sir; for the $100 refund. You are an old time honest businessman, not always seen nowadays. I will buy a smaller building from you when I can afford it.
Anonymous – Dixon MO
Thank you. I’m sure you all get a lot of compliments. You offer such a great product and service. Every person I have ever talked with from your company has been very pleasant. I will be ordering again and again I’m sure.
I am a photographer teacher and marketing person so art and business thrill me. Your buildings and the potential designs you can do for people is very exciting to me, if you can’t tell. I can envision all sorts of beautiful designs within the walls of your buildings. Seriously, I know I talk too much but I am very excited to be ordering from you again. Have a great day Dale.
I want to compliment you on your business and staff.
It was about a year ago when I first had an opportunity to talk to someone with Classic Buildings. Carolyn and Merle were then working at the Arnold location and even though I did not purchase a building at that time I was very pleased with their assistance and the quality of your buildings.
Most recently I have been working with Scott at the Wright City location and last Saturday when I was on my way to look at a building he had found at the Jefferson City location I stopped in at your Linn facility. As I was walking around your lot, Owen asked if he could help me and we looked at several buildings. He then called Dale who was at home and Dale came in to answer some questions and provide pricing. I ended up purchasing a 10×12 Utility Shed.
All members of your company were very professional, courteous and helpful. I t is a pleasure doing business with your organization.
We selected Classic Building for a yard storage building. We are very pleased with a company and their product. From the beginning, the sales people listened to exactly what we were looking for in a building. Once the order was placed we were contacted by a design and production team member, Classic Building guided us through the order and confirmation process. They answered any questions that I had.
We had a structure design change , Classic building accommodated and worked with us on the changes too. When our building was finished, we were contact by a transportation team person to schedule the delivery.
It was a pleasure working with confident and qualified people. The workmanship and materials are second to none, We have a hand built quality building for the price of a prefabricated structure. I would recommend Classic building to anyone who requires a a building for storage, recreation or whatever your needs are.
Your process and methods of doing business has to be commended. Keep up the good work.
Mike Dinello – Wentzville MO
I am writing this e-mail to Thank you all for all the good work you and your people did on the building you made for us. We love the building and was surprised when only one person showed up to put the building in place. Ivan Miller did a great job getting the building over the fence and in place. He arrived by 7:30 AM and was done by 10:30 AM. For the first building he has ever put over a fence, he told us after the fact, we were shocked as it looked like he had done it many times before. He was very professional in the way he handled the whole set up.
Jim and Suzy Mullins – 12 X 20 Garden Loft Building, Sheffield, AL
Just a note to tell you how pleased we are with the 20ft x 32 ft building you built for us.
It’s still hard to believe that in less than one day your crew delivered the two halves you built in your shop, attached them, and we had a new building. ………. Amazing.
If we would have had it built on the sight we’d still be waiting for it to be completed!
Thanks again and tell the folks in your shop ….. great job!
Bob McGough – St. Charles, Mo. 63303
This testimonial is used with my permission. This is a rather long account of my experience with Classic Buildings, but there are a lot of good things to talk about.
My wife and I were driving to the Family Center in Rolla in Sept 2005 to purchase a new string trimmer. As we drove in to the parking lot, we saw several outdoor buildings on display and almost simultaneously said “Wow!” A red barn caught our eye so we stopped and took a look. First, the finish work on the outside was very impressive. It was obvious the trim was painted before it was put on the shed. That provided a nice and clean appearance. Then we walked inside. The walls were framed 16 inch on center. Several of the other sheds we looked at were 24. This particular shed was a 12×16 lofted barn. The loft inside was a full 4×8; plenty of room for storage. I had been pricing outdoor buildings for most of the summer and most were just way out of our reach but we decided to go inside and get a price. Another Wow. The barn was right around $2,400 plus a paint cost and tax. Delivery was FREE.
We mulled it over for a few days and decided that we wanted to purchase a building from Classic Buildings, but decided on a 12×20 lofted barn. We went to Family Center to make the purchase because YOU CAN USE A CREDIT CARD THROUGH THE FAMILY CENTER! We had some choices to make like windows, paint color, shingle colors and things like that.
The spot we wanted to put the building an extreme slope; from the highest corner to the lowest, there was a drop of 42′. I called Classic Buildings to see if this was too much and instead of just providing an answer on the phone, they came out to my property to look at the proposed location I had marked off. Turns out that 42′ were too much; they don’t recommend blocking over a 1.5 feet. My solution was to build a retaining wall in the low corner to raise the level. I built the wall using 6x6x8 rough cut oak, secured it with rebar, pickets and landscape spikes and then filled it with rock. Now the difference was only 14′. For exact details on the construction, email me at email@example.com.
When we purchased the building, we were told that there was about a 5 week wait because they were so busy. That’s a good thing I thought. I’d rather wait for the product I want instead of something inferior. It’s finally delivery day. Talk about being excited. The building came on a “magic trailer”. All the delivery man had to do was back it in close and then he could maneuver the trailer with a remote control. That trailer could do everything but talk! Long story short, it took Joe about an hour to complete the entire job to include the blocking. Now it’s not just blocked on the four corners. If I counted right, he blocked it up in about 10 places. It looks just as I had envisioned it! Joe made sure everything was just right before he left.
Bottom line is this: I highly recommend Classic Buildings of Salem! They were professional from the start and stayed in contact with me throughout the waiting period. These are superb buildings at a very fair price. Check the other places out but you’ll probably find Classic Building’s quality and prices unbeatable.
Have a story you would like to share, tell us about it through our contact page!